Policies at twin cities pets


Updated: January 2025

Cancellation Policies

To better accommodate our team’s schedules, we are adjusting our cancellation policies:

  • Dog Walks: 24-hour cancellation notice required to avoid being charged for the visit.

  • Pet Sitting: 72-hour cancellation notice required to avoid a 50% cancellation fee.

  • Major Holidays (Independence Day, Thanksgiving, Christmas, New Year’s): 1-week cancellation notice required to avoid a 50% cancellation fee.

Payment Policies

  • Pet sitting payments are due in full before the first scheduled service.

  • Dog walking invoices must be paid within 7 days of receipt; late payments will incur a $25 fee.

Holiday Policies

  • A $10 per-day holiday surcharge applies.

  • Holiday services should be booked early due to high demand.

  • Holiday service cancellations require 7 days’ notice to avoid a 50% cancellation fee.

Extreme Weather Policies

Minnesota weather can be unpredictable, so we want to remind everyone of our bad weather policies:

  • Shortened Walks: For everyone’s safety, if the wind chill is 0°F or below or above 90°F , we reserve the right to shorten walks.

  • Cold Weather Gear: Please leave out any coats, boots, or other gear your dog needs to stay warm on walks.

  • Blizzard Cancellations: Dog walks will be automatically canceled if St. Paul schools close due to a blizzard.

General Policies

Access & Home Entry

  • Walk time includes entry and exit from your home.

  • If you're traveling, please provide a key to your sitter at the meet-and-greet.

  • Lockboxes are available for key storage if preferred.

  • Walkers may access your home via a garage code, but if the power is out and entry is unavailable, the service will be charged as a cancellation.

  • If we arrive and cannot access your pet or home, you will be charged for the visit.

Pet Health & Behavior

  • All pets must be up-to-date on vaccinations and flea/tick prevention.

  • Dogs must have properly fitted collars/harnesses.

  • Pets exhibiting aggressive or unsafe behavior may be refused service.

  • Unspayed or unneutered dogs cannot participate in group activities.

  • Owners are responsible for any medical care costs related to bites or injuries caused by their pet.

Being Green

At Twin Cities Pets, we strive to minimize our environmental impact by:

  • Using nontoxic, pet-safe cleaning products.

  • Utilizing biodegradable waste bags.

  • Reducing paper use with digital invoicing and scheduling.

By using our services, clients agree to abide by these policies. Thank you for trusting Twin Cities Pets with your pet’s care!