Your service looks like exactly what I need. How can I sign up? 

Contact us here to start the process. We will set a time for a quick consultation to meet you and your pets. There we can get a feel for your regular routine and gather all the information we need to make sure your pet is happy and safe in our care.

How quickly can I schedule my pet’s first visit? 

Our new client on boarding process takes 5-7 days depending on your schedule. We will meet you and your pet and get your profile set up in our client portal.

I have no time! Can you drive my pet to a vet or grooming appointment?

Of course we can transport your pup. Contact me here to schedule special transportation services.

We really like your services and have referred some friends to your business. Is there any kind of referral bonus? 

Make sure your friend mentions your name when booking and we will credit $20 to your account for each referral. Bonus walks! 

Do you care for all pets? Is there any animal you won’t care for? 

We do not discriminate based on breed or species. As long as we deem your pet safe to care for, we will be happy to provide services. We have cared for dogs, cats, guinea pigs, rats, mice, snakes, lizards, fish, seahorses, tortoises, rabbits, snails and spiders.

I have had a last minute change of plans, can you add a same day dog walk or cat visit to our schedule? 

Sure! We cannot guarantee availability without at least 72 hours notice, but it doesn’t hurt to ask. Submit your request through your client account like usual. Then shoot me a quick text at 612-222-2310 to ensure a timely response. 

Do I drop my pet off with you, or do you come to my house? 

All of our services are provided in your home. We find many pets are most comfortable staying in their own homes while you are away. 

How can I schedule visits for my pet? 

If you are a current Twin Cities Pets client you can schedule walks or visits from your phone. Log into your Time to Pet app, then click on the “Schedule” link at the top of the page. Then click on the “request new service” button and enter any details. Your service will be pending until reviewed and approved by us. 

If you are a new client, please contact us here to set up services.

Can I schedule a visit for a specific time? 

We have time “blocks” you can choose from. Morning, Midday, afternoon and evening. If you need a more limited time frame, please mention it when booking services and we will do our best to accommodate your pets’ needs. 

How will my sitter access my home? Will my keys be safe? 

There are different options for accessing your home. We prefer to have access to a key and it is best if the key is kept in a lock box on your property. It does not have to hang from the door but a lock box in a secure area on your property ensures the key stays where it belongs and it stays secure. We can also access your home via a garage door code or electronic lock code. Either option is fine but if you will be out of town we do request a key copy as well in case there is an issue with the power going out.

My dog loves to go to the dog park. Is that something you can do with him?

We love the dog park too! For many dogs it is a great place to run free, socialize and getting a good amount of exercise. We require require an initial meeting at the dog park to see your dog in the dog park environment. We frequent the High bridge dog park in St. Paul, Arlington Arkwright dog park in St. Paul and Battle Creek dog park in Maplewood.

How and when do I pay my bill?

Your invoice is available to be viewed at any time through the client portal. I will also email the invoice to you a week before it is due. Regularly scheduled visits are invoiced after the service has been completed. Payment is due one week after the final service. As needed visits and vacation visit payments are due a week before services start.

What happens at the initial consultation?

Our our consultation meeting happens at your house. We start with a quick tour so you can show us where all of your animal/pet supplies are located. We will ask about your pets normal behavior, what we might expect from them while you are away and about any medical or health issues we should watch out for. We can also answer any questions you have and assist with setting up your client portal. 

What Covid precautions are you taking while you were in my home? What if I am home when I need service?

We are wearing masks whenever we are inside any building. We are also sanitizing or washing our hands before and after each walk. We are happy to sanitize any thing in your home that we might touch. If you have any other request regarding cleaning please let us know and we would be happy to accommodate your request if possible.

If you will be home we are offering curbside dog walking. We will let you know when we are approaching your home so you can get your dog’s collar or harness on. When we arrive you can let your dog into your fenced yard then we will attach our own leash and walk your dog or take them to the park. When the walk is over we will secure your dog in your yard again and let you know that Fido is home.

What if my pet becomes injured or ill while I’m gone?

We collect a lot of information before you leave including your preferred veterinary clinic and at least one emergency contact. If anything was to happen to your pet while you’re away the first thing we would do is try every route to contact you. If we cannot get a hold of you we will contact your emergency contact. If you will not be reachable while traveling we will contact your emergency contact for information and guidance as needed.

My schedule has changed and I need to cancel some visits. How do I cancel? What is your cancellation policy? 

If you need to cancel with less than 24 hours notice please log on to your client portal and cancel visits from the schedule there. Please also shoot me a message or text to make sure I am aware with short notice.